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Frequently Asked Questions

I’m getting the error “Maximum number of domains already registered”

You are receiving this if you have installed and activated the allowed number of domains for the license you purchased. At times, you may want to move your license from one site to another. This is possible! First, visit the “Activated” tab of the plugin on your old site. Click the “Deactivate” button. This will reset the plugin and the key for your domain. Once you’ve done this, you can now activate the key on the new site. If you have deleted or uninstalled your old site, you can reinstall, and reactivate the plugin. Once reactivated you can then deactivate and move the license.

I get the error “Channel Not Found.” Why?

This is most likely due to your Google API Key not being configured properly. You can read on this here. If you’ve already followed these instructions, do so again from scratch but make sure to NOT specify an IP address when setting up the API Key.

This may also be due to adding the wrong channel name or ID to the channel field. You’ll want to paste the user name from the URL, e.g. “https://www.youtube.com/user/NHLVideo” would be “NHLVideo”. Or paste the channel ID from the URL, e.g. “https://www.youtube.com/channel/UCLj5GQ6Q7-1Jca6nt1Kfxkw” would be “UCLj5GQ6Q7-1Jca6nt1Kfxkw”.

Why have my videos stopped importing?

The main reason for this is that an interruption occurred during import and a key value in the database which tells the plugin an import is taking place has not properly been reset. You can reset it by using the “Reset” tab in the plugin menu. Read more here.

Why won’t the plugin import all my videos?

There could be a number of reasons for this.

  1. Firstly, are you paying for cheap shared hosting? Yup. We thought so. This is a powerful plugin and it requires the ability to run for a while. Most likely your server settings timeout before the script can run through a single time. When using the import button, for each channel/playlist you have set up 50 videos at a time are imported. This means 50 videos per channel/playlist need to be retrieved from Google’s servers and numerous queries take place per video to create a WordPress® ™ post. Your server just isn’t set up to do this. Try importing from less channels/playlists. Try importing from one channel/playlist at a time. Try upgrading your hosting. We may be able to help host your solution.
  2. Did you just upload the video? It takes time for Google to cache your new videos; even up to a day or more.
  3. Are you attempting to import from too many channels? You could be pushing your server to its limits.

Why are the thumbnails the wrong size?

This is a conflict with your theme. Before rendering the thumbnail the plugin uses the built-in WordPress® ™ filter “post_thumbnail_size.” This checks what the size of the thumbnail is supposed to be. If this doesn’t work, you’ll need to set the thumbnails to your images manually.

UPDATE: ALL THUMBNAIL ISSUES SHOULD BE RESOLVED AS OF VERSION 4.9.0.

Why aren’t my thumbnails displaying?

To display your thumbnails the plugin needs to know where to display them. WordPress® ™ has a built-in function “the_post_thumbnail” which displays thumbnails and images uploaded through the WordPress® ™ system. Our plugin hijacks that function with a filter and adds the video thumbnail in its place. If your theme is NOT using the “the_post_thumbnail” function and displays your thumbnails using its own functions, the video’s thumbnail won’t display.

UPDATE: ALL THUMBNAIL ISSUES SHOULD BE RESOLVED AS OF VERSION 4.9.0.

I’m getting this error: “Your API Key is correct but the project it belongs to in your Google API console is not configured properly to use the YouTube® API.”

When you set up your Google API Server Key you need to provide an IP address(es) your hosting server uses to connect out to 3rd party services. Most likely you input an incorrect IP address. Your hosting provider should be able to inform you of what this IP address is if you’re not able to find it yourself.

 

Why have your videos stopped importing?

There are a number of reasons your videos might stop importing or never started importing in the first place. More often than not this is due to a conflict between your the plugin and some server setting.

Here are a few things to check:

  1. Most times this is due to an IP restriction on your Google API Key. You server may have a dynamic IP address or maybe you moved to a new server. First try removing the IP restriction on your Google API Key. Or set up a new API key without specifying an IP address. Remember that updates to your API key take time to become live.
  2. Is cURL installed and enabled? You can check the “Trouble Shooting” page of the plugin to see if cURL is ready to go.
  3. To what is your server’s max_execution_time set? If the max_execution_time is too low and the plugin is not able to set it to something higher, the import script might time out before it finishes. Check the “Trouble Shooting” page of the plugin to see if the max_execution_time can be changed.
  4. Some users have had issues with cURL and its ability to verify SSL certificates. We have taken precautions to prevent any issues. However, if you’re having issues it may make sense to turn off SSL verification just to see if it helps. To do this:
    • Open the plugin’s /class/curl.php file.
    • Uncomment (remove the slashes at the beginning of the line) lines 129 and 130.
    • Set both values of these lines to false.
    • They should look like so:
      • ‘SSL_VERIFYHOST’ => false,
        ‘SSL_VERIFYPEER’ => false,
  5. Sometimes the import process is interrupted and unable to finish. To begin importing again you’ll need to visit the “Reset” page of the plugin and click “Reset Import Field in the Database.” This field is set to tell the plugin an import is running so it doesn’t attempt to import twice at one time. It is reset once the import finishes. If the import doesn’t finish it doesn’t get reset until hours later and prevents any new imports from taking place.
  6. Are you importing from too many channels? Your server may not be able to handle how many channels from which you’re importing at one time. Please try reducing the number of channels to a single channel to verify the plugin is able to import at all. This will help determine if the error is because you’re asking your server to do too much or if there is any of the other issues mentioned.

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